Returns &


We want you to be completely happy with your purchase. Still not quite right?

Email to notify us of your return within 14 days of receipt. We will gladly offer a refund on full price purchases.

Keep the following eligibility requirements in mind when making your return;

All returned items must be clean, unworn, unwashed, unaltered and in salable condition. All tags must be attached and all original packaging included. All returned items will be inspected upon receipt by our warehouse. If products are not in resalable condition your return will be denied.  The items will be returned to you and return shipping will apply. We do not accept returns or exchanges on items that were purchased on are listed/marked as “SALE” or "FREE GIFT" unless otherwise noted.

Please send all returns to the below address with the original receipt. Returns are at your cost except in the case of faulty items.

Kemi Active Returns Processing
Birlik Mah. 435. Cadde No.79/B Cankaya, Ankara/Turkiye

As soon as we receive your return, a refund will be processed, and a credit will automatically be applied to your original method of payment or store credit - depending on your return request. Processing times usually vary between 5-7 business days, may however occasionally take longer, depending on your card issuer. Please note that, original shipping fee and customs duties are non-refundable.


If you receive a damaged item, or have a manufacturing fault occur, please contact us immediately via with a description and images of your product so we can personally and quickly assist you.


At this time, due to the lessons learned from the COVID-19 pandemic, we don’t offer exchanges. You can always return your product and re-order once you have received your refund.


Once an order is submitted, we are unable to change or cancel it, you may, however, return the unwanted item(s) for a full refund within 14 days of receipt.